Terms of Use
Terms and Conditions for alraeemstore.co.uk
Last updated: May 27th, 2025
By placing an order through our site, you agree to the terms below. Please read them carefully.
1. Who We Are
Alraeemstore.co.uk is an online eCommerce platform operated by Alraeem Store. We specialize in offering a wide range of grocery and household items to customers within the United Kingdom. Our goal is to provide a seamless and secure shopping experience.
If you have any questions, you can contact us via email at support@alraeemstore.co.uk or by using the contact form on our website. Our customer support team is available to assist with any concerns related to your orders, products, or website usage.
2. Eligibility
To use our website and place an order, you must be at least 18 years old. If you are under 18, you may only use the site under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
By using this site, you confirm that all the information you provide is accurate and complete. You are responsible for ensuring that your login credentials and personal information are secure and up to date.
3. Orders
When you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance. We reserve the right to reject or cancel any order at our discretion, including but not limited to situations where products are out of stock or pricing errors occur.
If your order is canceled after payment has been made, we will refund you in full using the same method of payment. We recommend reviewing your order details carefully before submitting it.
4. Pricing and Payment
All prices on our website are listed in British Pounds (GBP) and include VAT where applicable. While we strive to ensure all prices are accurate, errors may occur. If we discover a pricing error, we will contact you to confirm whether you wish to proceed with the order at the correct price or cancel it.
Payment must be completed at the time of checkout. We accept several payment methods including PayPal, Visa, MasterCard, and other secure payment gateways. Your payment information is handled securely and is never stored on our servers.
5. Shipping and Delivery
Shipping costs and delivery times are shown at checkout. Once your order is processed, we will send you an email with tracking information. Delivery times are estimates and not guaranteed; they depend on your location and courier efficiency.
We are not responsible for delivery delays caused by third-party couriers. If your package is lost or arrives damaged, contact us as soon as possible so we can investigate and resolve the issue.
6. Returns and Refunds
You have the right to return most items within 14 days of receiving them, provided they are unused and in their original packaging. To initiate a return, contact us at support@alraeemstore.co.uk and wait for return instructions before sending anything back.
Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued using the original payment method. Return shipping costs are your responsibility unless the item was delivered damaged or incorrect.
7. Your Account
When you create an account on alraeemstore.co.uk, you are responsible for maintaining the confidentiality of your login details. Any activity carried out under your account is your responsibility. Do not share your login credentials with anyone.
If you suspect unauthorized access to your account, notify us immediately. We reserve the right to suspend or terminate accounts that violate these terms or compromise site security.
8. Intellectual Property
All content on this site, including text, images, logos, and graphics, is the property of Alraeem Store or its content suppliers. You may not copy, reproduce, or distribute any content without written permission.
Using our content without authorization may result in legal action. You are allowed to use the website for personal and non-commercial purposes only.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased through it. This includes but is not limited to loss of data, income, or profit.
Our total liability to you will not exceed the amount you paid for the product or service in question. This limitation applies even if we were advised of the possibility of such damages.
10. Privacy
We take your privacy seriously. Your personal data is collected and processed in line with our Privacy Policy, which complies with UK data protection laws including the UK GDPR.
We use your information to fulfill your orders, provide customer support, and improve our services. We never sell your data to third parties.
11. Third-Party Links
Our site may include links to third-party websites. These are provided for your convenience only. We do not control these websites and are not responsible for their content or privacy practices.
You access third-party websites at your own risk. We encourage you to read their terms and policies before using them.
12. Changes to Terms
We may update these terms from time to time. Any changes will be posted on this page with a new effective date. You should check this page regularly to stay informed.
Continued use of the site after changes means you accept the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes will be handled by the courts of the United Kingdom.
By using our website, you agree that any legal action will be filed only in UK courts.
14. Contact
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: support@alraeemstore.co.uk
Website: https://alraeemstore.co.uk